Many companies have noticed a rise in remote work locations in the last few months that their IT teams must support. Users demand consistent and high-quality experiences regardless of their location. When users work remotely, IT requires a higher level of visibility to maintain a consistent experience irrespective of the location.
The old strategy of implementing monitoring systems in a data center has become obsolete due to digitalization and cloud adoption. IT professionals are frequently faced with unreliable visibility and control as office and remote users directly access applications from their endpoints, limiting their capacity to support and address user concerns. As a result, many businesses have resorted to Digital Experience Monitoring (DEM) tools to help them uncover technology issues and align application performance with business goals.
DEM technologies enable IT professionals to see problems through the eyes of users, quickly rectify difficulties, and ensure uncompromised productivity. Monitoring also allows IT teams to implement Service Level Agreements (SLAs) by making it simple to examine the performance of third-party systems.
DEM solutions are often used in conjunction with existing APM and NPMD systems. They provide a complete picture when used together, with DEM providing further visibility into the user experience, which has become increasingly important in today’s remote work environment.
The Need for Digital Experience Monitoring
IT professionals can get a user-centric perspective of what’s going on across endpoints, networks, apps, and cloud infrastructure. This is useful for answering queries like: How well is the endpoint performing? What applications are used, and how well do they work? What are the most commonly used Web applications, and are they putting users at risk? What networks are being used to keep users connected? And so on.
It’s a constant challenge to strike a balance between a seamless digital experience and implementing security controls. Users will almost always find ways to get around security features when they add latency or make applications inaccessible. This can result in the use of unapproved apps or the transfer of sensitive information to personal devices.
As a result, enhanced visibility into the effectiveness of security policy enforcement is critical for security practitioners, allowing for fine-tuning security policies and instant impact analysis to make remote connectivity frictionless and straightforward. Employees will use it; as a result, boosting the overall security posture of the company by keeping users on authorized devices and services that the company can control.
When choosing a DEM solution, companies should look for a tool that offers at least a couple of the following features:
Endpoint Monitoring
Provides information on application and system health by providing visibility into the user device and its performance. This allows any anomalous activity to be identified immediately, allowing an issue to be resolved before it impacts business operations and adversely affects the user experience.
Also Read: Continuous Controls Monitoring: Three Typical Use Cases for Enterprises
Network Monitoring
Allows for connectivity and network diagnostics and the categorization of Web domains accessed by remote workers to reduce threat exposure, even while they are beyond the organizational perimeter.
Remediation
Remediation, incredibly proactive, is essential for creating an excellent digital user experience. Common difficulties are easily fixed by automating and implementing processes to fix discovered errors.
User Sentiment
It provides a way for users to provide qualitative feedback on their experience. Surveying users to ascertain their satisfaction levels is the most effective way to acquire this information. Even though it is very subjective, it provides vital insight into how various users react to the exact situations.
Companies must rethink their long-term strategy to support this new remote work landscape. Ultimately, they must balance high availability, visibility, security, control, and a great user experience. In this context, today’s DEM technology goes beyond resource and application monitoring to enable automated remediation and unhindered user productivity.
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