Member Driven Technologies (MDT), a CUSO that hosts the Symitar core processing system from Jack Henry™ to provide a private cloud alternative for core processing and IT needs, today announced that 1st Community Credit Union has implemented the Jack Henry Digital Platform, with member adoption exceeding yearend goals in just the first few weeks.
Sparta, Wis.-based 1st Community Credit Union was looking for a growth-oriented digital banking platform that was built to nimbly keep up with evolving technology. The credit union chose Jack Henry’s Banno Digital Platform because of its intuitive experience, robust feature set and seamless integration into their core. MDT has supported the credit union through implementation and beyond, helping ensure timelines and goals were met.
“To deliver a superior member experience, it’s critical to have a secure, innovative digital platform with a wide range of features and functionality, which is exactly what we’ve found in Jack Henry’s Banno,” explained Mike Lorenz, vice president of member experience for 1st Community Credit Union. “Banno provides the simplicity, responsiveness and versatility we were looking for. Members have already expressed positive reactions, reflected by high ratings in Google Play and the App Store. The technology has set an excellent foundation for our digital branch, contributing to our broader digital strategy.”
Initial feedback to the Banno Digital Platform has been strong. Members have been especially drawn to the Banno Conversations feature, which provides a secure, authenticated, built-in service experience allowing immediate digital engagement in a moment of need. There has already been a steady increase of Conversations initiated within the platform, demonstrating members’ engagement.
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“The digital experience is now do or die when it comes to maintaining strong member relationships,” said Larry Nichols, CEO and president of MDT. “By launching the Banno Digital Platform in partnership with MDT, 1st Community Credit Union is taking proactive steps to select a solution that members love today with the secure and flexible architecture necessary to make sure members will also love it tomorrow. We are proud to partner with leaders like 1st Community Credit Union as they invest in modern technology to better support and serve their communities.”
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