AI-Based Cloud Security Meets Live Professional Monitoring–Rhombus Introduces 24/7 Alarm Monitoring with Video Verification and Emergency Dispatch

Rhombus, a leader in enterprise cloud physical security, has released Alarm Monitoring, a 24/7 service that deters threats in real time and enhances an organization’s after-hours security by combining AI-based alerts with live professional monitoring.

“Many IT and Safety Managers love that Rhombus automatically sends AI-based alerts but don’t have the staff on call to respond after hours,” says Rickey Cox, Director of Product at Rhombus. “This is where Alarm Monitoring comes in. When an alert is triggered—for instance, if human movement is detected when a building should be empty—an audible deterrent can be issued to deescalate a threatening situation and a live dispatcher will verify the alert to determine the appropriate course of action. The combination of issuing a deterrent while conducting a live investigation not only reduces false alarms but also accelerates incident resolution and emergency response.”

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Once an alert is triggered, live agents will automatically verify the alert and will text/call an organization’s contact list or immediately dispatch emergency services if a threat to a person or property is identified. Additionally, with the Rhombus A100 Audio Gateway, an audible deterrent can be issued, such as a police siren, loud alarm, or custom message. Monitoring agents can also use the A100 as a two-way communication device, informing perpetrators that the authorities are on their way and to vacate the property. The use of an audible deterrent helps neutralize damage or threats in real-time as emergency services are en route.

Within minutes, Rhombus can trigger an alert, issue an audible deterrent, verify an alert, contact essential personnel regarding the situation, send emergency services, and provide contextual information to first responders, including alert footage, live streams, and location details.

Alarm Monitoring utilizes fully redundant, Five Diamond, UL-Listed Central Monitoring Centers and the full suite of Rhombus products –including smart cameras, sensors, and industry-leading AI analytics—to provide best-in-class coverage to enterprise organizations.