i3forum, a leading industry association focused on driving global collaboration and innovation within the communications sector, has today announced it will enrich its Insights platform by developing a new Fraud Key Performance Indicator (KPI) feature.
By developing and adding a new Fraud KPI to Insights, at a time when fraud threats are surging and attacks are becoming more sophisticated, teams can leverage even clearer market views to help make smarter and more secure decisions to boost quality of service and revenue. The additional layer of intelligence Insights provides, along with its user-friendly extranet and robust reporting capabilities, is added to users’ own dashboards via an API to stay on top of fraud and help drive key business decisions.
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“We’re looking to create a fraud awareness tool that will help to give more granular detail to flag whether a range of numbers are risky or have already been subject to fraudulent incidents. By spotlighting these cases, we better equip not only members to benefit and build the right processes, but the entire industry,” said Katia Gonzalez, i3forum Board member and Head of Fraud Prevention and Advanced Analytics at BICS.
“By adding a Fraud KPI to the Insights platform, we’ll be helping companies make smarter, more informed decisions with greater speed. Market data helps to better shape the future of carrier businesses and i3forum Insights is a perfect platform for carriers to collaborate further in the fight against fraud.”
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