New RadarFirst Solutions Enhance Privacy Program Maturity for Leading-Edge Brands


RadarFirst, the global innovator in privacy incident management, unveils new branding and platform features that focus on efficiency and scalability for maturing privacy programs. Updates include:

  • New solution release: RadarFirst’s Playbooks tool complements the recently released Incident Dimensions solution and allows users to create customizable workflows to bring consistency to and streamline incident management
  • Improved integration functionality with IT service management and security incident response partner ServiceNow

A reimagined brand identity that embodies RadarFirst’s vision to be the most accessible and innovative company in the privacy industry”It’s inspiring to be part of a company that continues to follow an exciting innovation roadmap, based entirely on the evolving needs of privacy professionals. RadarFirst continues to be the most practical, efficient, and accessible solution for organizations that manage regulated data.” – Alan Knepfer, Chief Sales Officer at RadarFirst.

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Alan continued, “With improved efficiency and the assurance that teams follow organizational best practices, Playbooks makes RadarFirst an accessible platform for growing privacy programs in need of scalability without compromise.”

New Workflow Functionality Provides Efficiency and Consistency

Playbooks complement RadarFirst’s recently released Incident Dimensions capability. Together, an incident’s components (e.g., privacy, compliance, security, records management) can be addressed by different teams in a collaborative, repeatable, and compliant manner.

With Playbooks, organizations have the ability to define and enforce a consistent approach for each unique situation (e.g., misdirected email, lost/stolen computer, phishing attack), to help privacy teams engage and collaborate with the right stakeholders at each stage of the incident response and prove due diligence to internal leaders and regulators.

“For organizations seeking to mature their privacy programs, Playbooks in RadarFirst reduce the time spent by incident leads to investigate and close out incidents through well-documented, repeatable processes while improving compliance, which is important for company leadership,” says Greg Sikes, Vice President of Product at RadarFirst. “In the past, teams would have to rely on external documentation; with Playbooks, we help our customers ensure a repeatable, audit-compliant approach.”

Enhanced Ecosystem Integration

For an incident in RadarFirst that is associated with an incident in ServiceNow (either an IT Service Management ticket (ITSM) or Security Incident Response ticket (SIR), improvements have been made to expand the technology integration between ServiceNow and RadarFirst. Customers using this integration experience tight collaboration and coordination between IT, Security, and Privacy teams resolving an incident.

Updates include new user functionality to map additional incident data, including custom fields, and the ability to send attachments from ServiceNow to RadarFirst such as relevant incident profiling information helpful in identifying privacy concerns associated with the event.

Strong Brand Values Reflect Current Growth

RadarFirst is committed to being the most innovative privacy solution for organizations of all sizes. With the opportunity to reflect on its position within the privacy space, RadarFirst has evolved its brand identity to better align with its current corporate values:

  • Integrity and empathy
  • Inclusion and innovation
  • Respect and candor

The new RadarFirst brand takes flight, reflecting who we are — the global privacy management innovation leader helping privacy teams of all sizes leverage the digital transformation of privacy processes to streamline incident management and build trust with consumers whose personal information is managed.

CEO of RadarFirst, Don India says, “Data Privacy has taken center stage around the globe. Across industries, the time to prioritize privacy processes is now. With the support of our customers and team, RadarFirst expects to see continued growth in all sectors. As more and more catalysts adopt our solution, RadarFirst will continue to make our name known as an innovator for privacy.”

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