CISOs say that while cybersecurity does not need resurrection, certainly needs innovation
Organizations say that the cyber alerts faced by their Security Operations Centers have dropped in the last few months. This does not signify that the attack numbers have reduced.
Instead, it points to the fact that the cyber-attacks have moved from organizational networks to domestic networks. On enterprise networks, such attacks were easier to detect and mitigate, but they have more or less become invisible on the domestic Wi-Fi.
CIOs point out that, hackers took full advantage of the situation when transportation of COVID packs and contact tracing applications happened. Most ransomware, malware, and data theft campaigns occurred during this period. Once organizations set up countermeasures, these incidents dropped in frequency.
Handling cybersecurity issues with experience
CIOs believe that experience in the security environment is critical to creating sound strategies and measures. It can be defined as a subjective metric and outlines end-user interaction, access, and utilization with services and applications.
The job profiles remain the same, the method of implementation and location has changed. Clients will prefer the services when good user experience is provided. Loyalty is tested due to negative experiences and it becomes easier for the competitor enterprise to buy out the client.
Security, automation and simplified processes
CISOs say that end-user opinions matter when selecting security tools for the organization. This arises from the fact that certain platforms might not be supported by all client systems. A regular feedback loop needs to be created for real-time feedback which works as a proactive measure for rectifying potential security hazards.
Client feedback will allow organizations to prioritize their activities and ensure no production activity is disturbed. Delivery of services and products can also be achieved more efficiently. Organizations are looking to increase the investment in tech to ensure better user experience and simplified environment.
Increased focus on leveraging analytics and data for tasks automation results in more time for the IT team to target innovation rather than management. The existing security profile needs to be secured with effective automation and data utilization to boost consistency and decreased false positive alerts.
Finding a balance between consistency and complexity
IT leaders point out that a complex system is open to attacks due to inefficiency on the part of employees to handle it. Overlapping tech, too many management sites, interfaces, etc., makes it more difficult for the security team to handle breaches. CIOs need to ensure that all security personnel and well-trained and regularly and they get regular upgrades on skills, based on recent incidents.
End-users can be trained to implement simpler procedures. Streamlining workflows will make it easier for the client and for the team to protect the network. Automation will play a major role by correctly routing the traffic and analyzing the dynamic behavior to ensure relevant services are being delivered to the clients.
Handling remote workload
Organizations have acknowledged the rise in IT workload due to remote work environments. Handling these “micro-branches” has proved tiresome for the IT Security department. VPNs have been widely deployed by organizations; however, this has opened a whole new can of worms. Employees gain easy access to the system, leaving the network vulnerable to potential attacks.
Due to the remote work environment, organizations are now looking into smaller offices and hot-desking culture. This potentially opens up a sizable chunk of the budget which can be redirected to higher priority requirements. Cybersecurity ROI is a complex subject that requires expert handling by Security experts at the C-suite level.