SOCs are playing an increasingly important role in enterprise security. The challenges they encounter, on the other hand, aren’t becoming any smaller. SOCs may discover that chasing false positives, incident response, and repetitive chores dominate their daily work, while they struggle to find time for architecture planning, threat intelligence, and vulnerability assessments. Data leaks and phishing attempts are continually evolving threats, and the landscape they manage is becoming more complex due to the rising adoption of remote working, cloud computing and the internet of things (IoT).
SOC team members should have a common workspace
Modern security operations necessitate a common workspace for all members of the SOC team. This single source of truth can cut down on the number of consoles required for analysis, allowing for quicker detection, response, and remediation. All SOC team members benefit from visualisations, search capabilities, threat hunting automation, and vulnerability management.
Users obtain crucial business insights beyond security by centralizing data collection for analysis. These insights can be operationalized for various teams, allowing analysts to effectively monitor, evaluate, and examine security, availability, performance, and access.
Also Read: Top Three Security Mistakes CISOs Make today
Automation can help focus on the critical tasks
Automating more security processes is a critical step towards freeing up an overburdened SOC. For instance, automating basic alert analysis can help the company in dealing with threats more quickly. By automating the weeding out of false positives, analysts will be able to focus on more significant risks and long-term objectives. Automation isn’t about replacing humans here; it’s about getting more value out of the ones who are already there.
Ascertain that the SOC is in sync with the rest of the IT department
SOCs looking to modernize must assess relationships with other sections of their organization in addition to looking at their own processes for efficiency savings. Senior executives often struggle to grasp the demands of SOCs. When it comes to resource distribution, squabbles between the IT group as a whole and the SOC are common.
Clear communication at the executive leadership level can help ensure that SOC’s scope is well-understood and well-defined. Responsibilities of SOC and IT must be clearly defined, and SOC performance should be re-evaluated on a regular basis against important KPIs.
Getting the right support requires gathering the right information and disseminating it widely.
Invest in training and education
SOCs are under a lot of stress due to significant staff turnover and the difficulty of finding the right person in a highly competitive market. Some businesses turn to managed services, and if they can match an outsourced SOC with their requirements, this is a viable option.
However, modernizing a SOC network does not necessitate the use of external resources. Getting the right tools and automating the right processes can significantly help in alleviating employee stress. However, it is critical not to overlook the individuals in the SOC who keep everything operating. Offering clear opportunities for advancement, providing work rotation, encouraging skill development, can help employees feel more involved and motivated, reduce burnout, and guarantee that analysts have a diverse skill set. The most valuable resource any cybersecurity department can have is a flexible, well-trained team along with a workforce that understands where the team is coming from.