To aid in identifying technological performance concerns and aligning application performance with business goals, many businesses have resorted to Digital Experience Monitoring (DEM) technologies.
With the shift to work-from-anywhere, many organizations have seen an increase in the scale of remote work locations that their IT team must support. Users anticipate consistent, high-quality experiences wherever they are at the same time. Users want their technology to function, and as long as they can regularly and reliably access the resources they require, they don’t care what happens in the background. Because of this, IT must have more visibility when users work remotely to guarantee a consistent user experience wherever they are.
The further problem is that the traditional approach to installing monitoring tools in a data center is no longer appropriate due to digitalization and the widespread use of the cloud. IT professionals frequently struggle with uneven visibility and control as branch and remote users access programs directly from their endpoints, which hampers their ability to support and resolve user concerns. Thus, to aid in identifying technological performance concerns and aligning application performance with business goals, many businesses have resorted to Digital Experience Monitoring (DEM) technologies.
Why DEM is more crucial than ever
DEM ensures uninterrupted productivity, quickly assists in problem resolution and enables IT professionals to comprehend issues from a user’s point of view. Monitoring also simplifies evaluating how well third-party solutions function, allowing IT teams to enforce service-level agreements. DEM tools frequently function with current tools for network performance monitoring and diagnostics (NPMD) and application performance monitoring (APM). Together, they give a complete picture, and DEM adds perspective on the user experience, which has become increasingly important in today’s work-from-anywhere environment.
Benefits of Monitoring Digital Experience
Organizations can benefit from DEM solutions in several ways, such as:
- Providing IT professionals with a user-centric picture of what is happening across endpoints, applications, networks, and cloud infrastructure.
- Troubleshoot and Remediate Quickly – Whether supporting workers who work from the office, their homes, on the road, or any combination of the three, IT practitioners need to quickly surface insights and proactively resolve issues before they have an impact on the end user’s experience and, ultimately, the business.
- Complement Security – It might be challenging to balance the implementation of security controls with a flawless digital experience. Users frequently find ways to get around security measures when they negatively affect the user experience by increasing latency or potentially making access to programs inaccessible. This may result in the use of unauthorized software or the transmission of private data to devices that the user owns. To make remote connectivity seamless and straightforward, security practitioners must have enhanced insight into the success of their security policy enforcement. This will enable rapid impact analysis and further fine-tuning of security rules. Employees will then use it, strengthening the company’s overall security posture by keeping users on authorized devices and services that the company can manage.
Organizations should make sure that the tool is giving at least the following capabilities when choosing a DEM solution:
- Endpoint Monitoring: Provides visibility into the user’s device and performance to provide details on the state of the system and the application. This facilitates the rapid detection of anomalies so that problems can be resolved before they affect user experience and business operations. Assuring always-on program functionality for a remote workforce is another use case.
- Network monitoring: Enables connectivity and network diagnostics, providing in-depth analytics on network performance even when used outside the corporate firewall (from cellular to public Wi-Fi), as well as the reputation and classification of Web domains used by remote workers to reduce threat exposure.
- User Sentiment: Offers a way to gather qualitative user input on their experiences. The most efficient way to collect this information is to conduct user satisfaction surveys. Although highly subjective, it offers helpful insight into how various people react to the same environmental situations.
- Remediation: Improving the digital user experience requires proactive remediation. Common problems are rapidly fixed by automating and carrying out processes to correct issues discovered.
Remote work changed overnight from being a rarely utilized “perk” with specific security and compliance processes to becoming the focal point of the working environment. Companies must carefully examine their long-term strategy to accommodate this new work era from anywhere. Ultimately, they must compromise the need for high availability, visibility, control, and security. In this regard, today’s digital experience monitoring technology goes beyond merely keeping an eye on resources and applications, enabling automated remediation and unhindered user productivity.
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