Clearing the Path: Perch Security Adds Datto Autotask PSA Ticket Integration for Managed Threat Detection and Response

PSA Ticket Integration

Perch Security, a leading threat detection platform and service for managed service providers (MSPs), today announced a collaboration with Datto for Datto Autotask PSA, its industry-leading business management platform, along with recent addition ServiceNow PSA. MSPs using Datto can create PSA tickets from within Perch’s web application, allowing them to manage threat activity for all of their clients in a single-pane view, while Perch’s Security Operations Center (SOC) monitors the environment for threat activity and escalates it to the MSP for action. Each client’s network and log activity are monitored, thanks to Perch’s included next-generation SIEM.

“Datto and ServiceNow have been top-requested integrations for Perch, and we build our roadmap around what our users need us to prioritize,” said Aharon Chernin, Perch’s CEO, and founder. “We want to make Perch the obvious path for MSPs to add cybersecurity to their offerings, and creating a smooth experience for MSPs who built their practice around these widely-used PSAs is another step in the right direction.”

“The desire for MSPs to offer extensive security options to boost their margins and stay ahead of market demand is growing. Perch is an easy, flexible way to get there. As the security threat landscape continues to evolve, we hope this integration makes the decision to include threat detection effortlessly,” said Joseph Rourke, Director, Product Management at Datto.

Datto Autotask PSA integration is available now, alongside ServiceNow, Salesforce, and Freshdesk ticketing platforms.