InfoSystems’ CSOC will continue to set the bar high for IT managed services providers when it comes to both Level One (Help Desk) and Level Two (Tier Two) systems engineering support.
The InfoSystems team is excited to announce that moving into 2021, InfoSystems’ Client Care will be transforming into CSOC (Customer Support Operations Center). Rest assured, the CSOC will continue to set the bar high for IT managed services providers when it comes to both Level One (Help Desk) and Level Two (Tier Two) systems engineering support.
InfoSystems’ clients can continue to trust their expert technical staff of experts to not only respond to end user issues and system break/fix outages, but to also proactively monitor systems while performing predictive failure analysis and responding to system and security-based alerts. Additionally, InfoSystems’ CSOC can perform patch management to ensure that the latest vendor security patches and updates are quickly implemented.
InfoSystems’ managed services and support teams hold an impressive number of industry certifications from best-of-breed technology vendors such as Microsoft, Dell Technologies, HP, VMware, IBM and Blackberry Cylance, as well as rank above average MSPs in years of experience. The skills and deep expertise of the CSOC support team, along with a personalized approach and an extensive partner portfolio, truly set InfoSystems apart from other support service teams.
InfoSystems’ CSOC utilizes the latest in agent-based technology, allowing them to perform the vast majority of the services organizations need remotely, which speeds up the resolution process and ensures the health and safety of collective teams during the global health crisis. If a situation requires onsite, in-person remediation at a client facility, InfoSystems can easily dispatch a technical resource to that exact location. This technician is required to obide by InfoSystems’ own internal COVID-related safety guidelines, as well as the guidelines set forth by client organizations.