New Digital Guidance Capabilities Deliver In-App Training and Support for AI-driven Services Platform
Whatfix, the leader in Digital Adoption Solutions (“DAS”), today announced a joint innovation with BMC Software, a global leader in IT solutions for the Autonomous Digital Enterprise, to enable integrated, guided self-help for BMC Helix solutions – a cloud-native, micro-services-based platform that helps companies enhance, extend, customize, and integrate new ITSM and ITOM capabilities through REST APIs.
As a result of the engineering collaboration, agents, operators and end-users of the BMC Helix platform can better learn about and self-solve for all the features of the powerful solution set without leaving the user interface.
“Critical to the journey of becoming an Autonomous Digital Enterprise is the ability to move quickly, be agile and responsive to your organization’s needs. The robust digital guidance technology from Whatfix is integrated directly into the BMC Helix screens so customers can learn what they need for the task at hand,” said Angela Whitney, Director, Information Design and Development at BMC Software. “The development effort focused on delivering context-rich, aggregated content with ‘one-click’ guidance, so BMC Helix users can maximize the solutions’ capabilities and streamline the learning curve for new users.”
Along with the BMC Helix persona-based user interface and experience, the development focused on tightly integrating guided tours to streamline on-boarding, training, content creation, optimal use of new features, and much more.
“The work with BMC was centered on seamlessly incorporating best-of-breed digital guidance within the BMC Helix user interface. We are proud to have co-innovated and established a Digital Guidance Center of Excellence within BMC Helix, resulting in innovative content aggregation solutions that help users maximize their efficiency with the solution,” said Khadim Batti, CEO and Co-Founder, Whatfix Inc.
As part of the evolving collaboration, Whatfix has become a BMC MarketZone Partner, providing the option for customers to deploy a customized version of Whatfix on their own BMC instance.