Despite technological solutions, SOC burnouts can be taxing today. Experts recommend the partnering with Guided SaaS vendors
Security Operations Centers (SOCs) are prone to technical errors such as offline network sensors. Security analysts spend hours troubleshooting the sensor, repeating the process a few times, and adjusting the behavioral-based security solutions. Further, they are tasked with complex data collection to confirm or deny false positives. The entire process is time-consuming and tedious. To make matters more complicated, vulnerability could be announced and the team then scrambles for indicators and information. It’s a hard reality that even today SOC burnouts can be taxing.
Ponemon Institute claims that 70 percent of SOC analysts accept being the victims of a quick burnout due to the high-pressure environment their job entails. Despite all the technology at a company’s disposal, they are burdened with tasks such as chasing multiple alerts, addressing the lack of IT visibility, and to top it all, they are required to be on call 24/7.
Additionally, the most troubling statistic was that 84 percent of SOC analysts claim that the minimization of false positives is the most expected task to be handled by them. However, experts believe that the false positive responsibility should not only be the job of the SOC. Security vendor organizations should instead be focusing on the issues that actually cause ineffectiveness and lead to burnout. CISOs also share the responsibility of addressing the core problems of the SOC. There are a few strategies CISOs could leverage for better efficiency.
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Experts recommend CISOs to follow the decision matrix SOC philosophy. CISOs need to make sure that a SOC’s primary focus is to identify and respond to cyber threats. The SOC should be relieved from all the other tasks they were given earlier.
Although organizations equip themselves with several technological solutions that aid the SOC, very often, the solutions cause additional problems and increase their workloads. Experts recommend CISOs focus on the measurement of the security tool. The tool should be capable to address the organizational pain points if the solution is built with purpose by a vendor expert who understands the nitty-gritty of the SOC.
Expert Security analysts are an imperative for an SOC; they should be able to deliver timely guidance during any complicated situation. Some security vendors are actually reforming their SaaS and offering a Guided SaaS system. Experts suggest CISOs partner with such security vendors as they have expert incident responders and security analysts.
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The Guided SaaS vendors can guide companies about the intentions, traits, and procedures of threat actors. The most important benefit would be the decrease in SOC burnout and increase efficiency. The guided security process would also include assistance with visibility, deployment, and health checks. Experts suggest CISOs delegate most of the SOC tasks, including software updates to the Guided SaaS vendors.
The biggest takeaway from the recommendation to reduce the workload from the SOC burnouts is that a horde of technology is not the answer to all problems. Human expertise is essential, and the power to incorporate a better operating strategy lies in every CISO’s decision about the SOC.
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