Identity governance affects every department and business unit in a company. It’s also always evolving to keep up with new market initiatives and adapt to new cyber-security threats. For these purposes, most companies require a long-term steering committee to identify business needs for identity governance, set goals, establish a roadmap, gain internal support, track progress, and update the roadmap on a regular basis.
For most organizations, identity governance is a source of frustration. Organizations deploy a variety of systems to meet the ever-changing business needs, with little consideration given to how each system interacts. IT teams often concentrate on one-off integrations and workarounds in the pursuit of convenience and performance.
This has obvious ramifications for governance and compliance policies. It’s almost impossible to see who has access to what, whether those privileges should be revoked, and how much access poses a danger to customers and the company as a whole at a glance.
The Top Three Challenges in Developing an Identity Governance
Cost and Complexity
Identity governance solutions have traditionally been large, complex on-premises applications that require a large army of trained personnel to deploy and maintain, making it difficult to clearly demonstrate the importance of IGA programs. 76 percent of businesses want to replace their IGA solutions, according to Gartner’s 2020 Security & IAM Solution Adoption Trends Survey. This indicates that the IGA market is about to change, and businesses are searching for less costly and complicated solutions.
Dozens of business applications are used by most companies. Certain end users need escalated responses, and not all assets require the same amount of security. When business solutions – like the IGA tool – are disconnected, managing these details in a traditional Help Desk setting is virtually impossible. Governance teams don’t have real-time insight into identity and access data through key tools, so they can’t efficiently handle identity, privilege and certification.
As business systems become more sophisticated and specialized, they produce increasingly useful sets of data that can aid in making informed business decisions or dealing with compliance reporting requirements. However, since systems are seldom integrated, mechanisms for retrieving and efficiently using data are lacking.
This has a slew of adverse repercussions. Many data pulls are performed manually. As a consequence, analysis and reporting take longer than expected and are more susceptible to human error. Auditing becomes more complex, transparency suffers, and leadership has no visibility about who is in charge of the governance process. The capacity of an organization to adapt is increasingly threatened by manual processes and poorly organized business structures.
Using ITSM and Native IGA to Address These Issues
These problems can seem insurmountable, but there are proven solutions that produce real-world results. Putting the identity governance workload on an existing IT Service Management (ITSM) platform is one promising solution.
Incorporating an IGA solution with an existing ITSM platform has several advantages for dealing with today’s governance issues. Running an IGA solution designed natively for an ITSM platform helps to maximize the platform’s investment by costing less than building an IGA solution as a separate stack. There are no new skillsets required, either. As a result, businesses can prevent expensive recruitment, training, and retention issues.
Finally, integrating IGA with ITSM is advantageous because it puts IGA functions in the hands of users, leveraging resources they are already familiar with. The entire organization profits when governance becomes a streamlined mechanism for end users rather than a complicated and time-consuming drain on productivity.