ibex today issued this announcement concerning an earlier event, disclosed by the company on October 23, 2020 in its Annual Report (Form 20-F), which may have potentially impacted the security of information relating to certain employees and their families.
While ibex is unaware of any attempted or actual misuse of personal information in relation to the event, ibex provided potentially affected individuals with notice, information about the event and steps individuals can take to help protect their information.
On August 17, 2020, ibex learned that it was the victim of a malware attack that impacted the availability of a limited segment of our systems. We immediately took these systems offline and, with the assistance of third-party computer specialists, launched an investigation to determine the nature and scope of the incident.
On or about September 15, 2020, the investigation confirmed that certain files on our systems may have been accessed without authorization between July 27 and August 17, 2020. We therefore undertook a meticulous and time-intensive review of the potentially impacted files and our internal systems in order to identify the information that was involved and to whom it related.
In connection with this review, on or about September 29, 2020, a third-party firm was engaged to review the potentially impacted files. ibex, upon receiving and validating the findings of the third-party firm, on or about June 14, 2021, determined that one or more of the potentially impacted folders included information related to individuals.
In conjunction and collaboration with the third-party review team, ibex continued to diligently review and reconcile the information with internal and public records in furtherance of identifying the individuals to whom the data relates and the appropriate contact information for those individuals.
These efforts were completed on or around July 11, 2021, at which time ibex determined the scope of impacted individuals and the types of protected data associated with those individuals.
We thereafter worked to provide notification to potentially impacted individuals as quickly as possible. Importantly, there is no indication that any person’s specific information was accessed or misused. However, ibex is notifying potentially impacted individuals out of an abundance of caution.
Information security is important to us, and we have strict security measures in place to protect information in our care. Upon discovering this incident, we immediately took steps to review and reinforce the security of our systems. We have implemented additional cybersecurity measures to further protect against similar incidents moving forward. Additionally, ibex is providing potentially impacted individuals with complimentary access to identity monitoring, fraud consultation, and identity theft restoration services.
ibex encourages individuals to monitor their accounts and activate the complimentary credit monitoring and identity protection services being offered.
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