With workforces shifting to a hybrid model, IT security experts recommend a re-examination of the CPaaS technology stack
CPaaS solutions have always been vulnerable to cyber-attacks. With workforces shifting to a hybrid model, the frequency of threats could increase exponentially. Rather than introducing added tools for security, experts recommend the CPaaS platform to be built with security by design. CMOs must re-examine the configuration and perform required changes.
Critically understanding data protection practices, from credentials management to authenticating to an API for better features is of dire importance. The first step to a better CPaaS technology stack is to get inside a conference room and calculate the risks and benefits of a CPaaS solution.
Threat actors conduct reconnaissance periodically to find unprotected APIs. Experts recommend in-house security and the engineering workforce always be prepared for CPaaS implementation through APIs, authentication, and communication methods. With this process, they can keep themselves updated about the data that flows between the organization and the customers.
Once CPaaS is added to the hybrid work model technology stack, experts recommend enterprises focus on its endpoint management. Centralized endpoint management works as a best practice to push patches for OS, BIOS, and applications. This process ensures the protection of the cloud network and customer data every time a laptop is connected.
IT leaders recommend the installation of a VPN security that includes a quarantine feature. It would prevent laptops from working until the VPN confirms the device to be fully functioning with active anti-virus software and firewall. After the CPaaS implementation, a thorough review of all the updates of security protocols, including TLS, is necessary. Examination of TLS will ensure that the cipher suite and all the working algorithms meet the data encryption requirements.
There are times when the disposition of a CPaaS solution into an already established communications infrastructure can strengthen data security. IT experts believe that it could put call and data flow configurations in the hands of business users who will then have informed access to data streaming without the need for major analysis into legacy systems. If the same was tried to be achieved with an old IVR solution, the data flow might get lost. CPaaS is an excellent alternative.
Although certifications should be considered crucial, it does not promise security. Analyzing the maturity of vendor certifications is essential because many issue a self-certification that will not guarantee the kind of security an organization needs.
There is a lot more to be achieved in the security ecosystem, especially access controls, two-factor authentication, and identity management. A clever strategy to improve unique user identifiers is the use of SSH keys. Apart from allowing remote login access from one system to another, the SSH keys include stronger encryption for both cloud computing tasks and the security of remote workforces.
At the moment, very few IT engineers implement SSH keys that are the core to IaaS platforms, and experts believe it is not an issue. With changing business objectives, SH keys might become ineffective. Securing CPaaS is far more valuable as it has the capacity to build a better security infrastructure and outweigh risks.
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