Unified Communication tools are becoming a mandatory business element but with a few challenges. Experts suggest SASE as a solution
There was a time when contact centers relied heavily on Unified Communication (UC) but not anymore. It was during the onset of the massive remote working shift that UC became a salvation for all companies. In recent times, most digital transformation strategies encompass unified communications (UC) and aim to incorporate reliable communication lines. Many UC tools are becoming a mandatory element for business productivity as well.
However, companies began to face several problems such as remote security, rapid cloud migration, and remote setup costs and resources. In time, the complex challenges were solved, and the strategy boiled down to the new way of business operation. Nevertheless, experts reckon that companies continue to face new challenges of security and quality of experience today.
Cybersecurity is a primary concern and with the increased use of UC, companies are experiencing more obstacles. Some executive leaders claim that the vulnerabilities stem from unexpected sources such as video recordings that possess confidential information. Although they are stored in servers, they get downloaded on desktops without proper care and consideration.
Apart from the risk of sensitive data, real-time collaboration can also create security vulnerabilities. Experts warn companies that threat actors can derive access to private documents or conferences with the right tools. A security breach during conferences can cost the brand reputation to decline dramatically. For that matter, every breach on the UC platform could cause massive business disruptions affecting the company in the short or long term. Moreover, most UC processes are executed in the cloud, and companies have the added pressure of protecting their data against cyber threats that target the cloud.
Meanwhile, maintaining the quality of customer experience and keeping customers satisfied is the central objective of any business. Unreliable connection, technical disruptions, and latency can create friction in the brand-customer relationship. Even the sharing of tools can cause trouble between businesses, employees, and customers. Experts suggest brands use technical solutions such as SASE to help with both security and quality of experience. They need to make sure that the opted solution delivers both network and security functions through the cloud.
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Choosing SASE to become a permanent element of every company’s digital transformation strategy is the best way to stay ahead of competitors and stop further UC challenges. With a security detail based on the communication session, it holds the ability to identify the user, the device, and the data context of the transaction. With secure internet access, the SASE technology allows brands to optimize user experience with proper cloud access, wherever the user location might be. It is also capable of reducing latency by safeguarding the direct user access path and also by enhancing user experience and signalling clients to the best SASE entry gate.
Without having to compromise on performance and quality, SASE makes a fitting business support candidate. Experts reckon that only when security and quality of experience become the topmost priority for businesses will UC become a critical element of business strategies and help in the brand’s network transformation journey.