FTC had accused Zoom of misleading clients about the call encryption features working process. The accusations against Zoom have said that the video conferencing app had attracted clients to the platform via false claims that the product could support end-to-end 256-bit encryption and that the service could store recorded calls in the encrypted format.
FTC detected that Zoom is incapable of supporting the E2EE calls in the true meaning of the phrase. Secondly, Zoom hasn’t encrypted the recorded calls as well. These false claims provided the users with a fake sense of security. Zoom has agreed to settle with FTC and improve its design. They have promised to deploy a vulnerability management program.